Business Systems Administrator

Job Title : Business Systems Administrator

Location : Leominster, MA

Overture Partners' client has an immediate need for a IT Business Systems Administrator. To secure an interview for this role, candidates must meet the following criteria :

Must Haves :

Strong understanding of ERP systems, system administration, and application support

Proficient in security principles, network infrastructure, and system protocols

Ability to analyze system performance and conduct root cause analysis

Effective communication skills and ability to work cross-functionally with technical and business teams

Capable of creating and maintaining technical documentation

Minimum 3 years of ERP administration experience; knowledge of Epicor Kinetic or similar ERP platforms preferred

What the Client Needs you to Do :

The ideal candidate will support and administer an ERP environment with experience implementing code releases and building configuration rules. A key focus of the role is managing user accounts, security settings, version control, and release management. A strong candidate will have hands-on experience with modern ERP platforms. experience with Epicor Kinetic or similar tools like Infor SyteLine or CloudSuite Industrial is highly desirable.

Key Responsibilities :

Manage account creation, user access, and permissions

Ensure backups and data recovery processes are running effectively

Perform audits and review system logs for compliance and issue resolution

Support requests related to data changes and process traceability

Establish and maintain operational standards to ensure software compatibility and performance

Act as a lead for end user support and coordinate escalations with third-party vendors

Serve as the primary contact for change advisory workflows and related protocols

Troubleshoot and resolve application, system, and network issues

Schedule and execute system upgrades and transitions from testing to production

Oversee ERP system performance, configuration, and user training / communication

Maintain architecture documentation and technical configurations

Monitor system performance logs and recommend improvements

Create and schedule automated tasks in accordance with business needs

Research and implement improvements to optimize current systems and processes

Manage relationships with third-party integrators and technical partners

Educational Requirements :

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Additional Information :

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state / locality.