Customer Support and Returns Associate

Customer Support And Returns Associate

Max Retail enables the preservation and growth of the independent retail industry through its platform that easily and frictionlessly connects the supply of unsold inventory to a global network of demand. Max Retail will become the largest supply chain that holds zero inventory, integrated everywhere inventory is managed and sold.

As Customer Support And Returns Associate your primary responsibility will be to own in-house returns and inbound / outbound shipments, while spending the remainder of the day handling Support tickets, retailer inquiries, order approval / ship reminders, sales channel return inquiries and seller outreach regarding order incidents. 60% Returns- 40% Support unless return volume requires otherwise.

Returns / Shipping :

• Return to sender- determine if eligible for re-ship / refund
• Postage issues reship, contact sellers about errors
• Inbound returns - Manage relisting absorbed returns or process for return to seller (external error)
• Sales from in-house seller account, 5-15 per day
• Returns to sellers, email with info on return, create return label, charge seller back for original payout (20-50 / wk)
• Mending absorbed returns - Sewing, spot removal, dry cleaner, repair damages, new images to relist
• USPS Lost in transit claim / USPS damage claims
• Manage package pickup and drop-off when necessary
• Test relisting items to increase sales by improving listings, photos / measurement

Support :

In-Office Tasks :

Who You Are :