Desktop Tech

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard?working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

Level I Desktop Technician On?site in Miami, FL

Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first?level support technology issues. They ensure the proper day?to?day operation of applications and equipment and troubleshoot on?site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers. They may also resolve first?level support for servers, network equipment and perform updates, repairs, upgrades, backups and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures
• Performs service, repair and / or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single and multi?processor servers, and wired / wireless networking
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicates with customers at all levels of technical and non?technical skill sets
• Follow?up with end users to provide status updates as per service level guidelines (SLA's)
• Elevates complex and / or high?priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Works collaboratively with people across the organization

Skills And Qualifications

Wage Range

The hourly rate for this position is between $18.75 $27.50 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre?tax benefits.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr