Account Manager (onsite)

Job Title : Account Manager

Job Level : Experienced

Department : Sales & Marketing

Job Summary :

The Account Manager is the primary liaison between Palomar and assigned account(s). Responsible for customer satisfaction business growth and expansion of Palomars footprint within existing and new accounts. The Account Manager serves as the primary liaison for customer relationships working collaboratively with the Technical Program Manager (TPM) during contract and program execution all under the guidance of the Business Unit Manager. Account Managers ensure quality engagement with customers through regular face-to-face interactions requiring up to 50% travel. Develops and executes a time and territory plan to consistently engage with customers throughout the year. Account Managers are directly responsible for new business pursuits and capture activities including prospecting qualifying leads proposal leadership and driving orders and backlog expansion. They also serve as the escalation path for customers. Provides leadership at increasing levels of independence across Levels IIII.

Essential Duties and Responsibilities

Key Responsibilities :

Customer & Relationship Management

• Under the guidance of the Business Unit Manager serve as the company representative and primary liaison for assigned accounts partnering with TPMs who lead contract and program execution.
• Act as the escalation path for customers ensuring resolution of issues and maintaining satisfaction.
• Ensure customer satisfaction through proactive communication meetings and regular status reports.
• Be highly responsive to customer inquiries with a goal of responding within one business day.
• Establish and maintain a time and territory plan for consistent customer engagement and face-to-face visits throughout the year.
• Facilitate and lead periodic customer site visits ensuring organizational readiness and meeting expectations.
• Build and maintain strong trust-based relationships with customers suppliers and partners.

Business Growth & Capture

Account Coordination

Leadership & Organizational Alignment

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions.

Account Manager II (Independent)

Salary Range : $92000 - $165000

Physical Demands

While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with hands and arms; talk and hear and occasionally required to climb stairs; balance; stoop kneel crouch or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities usually required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.

Work Environment

This job operates in a professional office environment floor. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Travel required up to 50%

Palomar Products is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age race color religion sex sexual orientation gender identity or expression medical condition national origin marital status disability pregnancy or parental status childbirth genetic information or military and veteran status. Request an Accommodation. Read further information regarding Affirmative Action narrative availability.

Palomar Products participates in E-Verify : Details in English and Spanish. Right to Work Statement in English and Spanish. EEO is the law. Pay Transparency Nondiscrimination Provision.

Required Experience :

Manager

Key Skills

Experience Working With Students,Google Docs,Organizational skills,Classroom Experience,Data Collection,Materials Handling,Workers' Compensation Law,OSHA,Special Operations,Team Management,Experience with Children,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 92000 - 165000