Clinical Account Director

The Clinical Account Director will be responsible for nurturing high-level strategic client relationships, effectively collaborating with various levels of internal and external leadership to drive a mutually beneficial partnership. This role requires a strong background in pharmacy combined with exceptional business acumen to effectively oversee the development and execution of tailored solutions that meet client needs. The Director is ultimately responsible for a pharmacy benefits relationship that meets client intent for access, service and affordability, while ensuring RxBenefits' goals of the partnership are met. They will leverage their expertise as a pharmacist to provide insightful, evidence-based recommendations, foster long-term partnerships, and drive client satisfaction and retention. This position is ideal for an experienced professional who thrives in a pivotal role and is passionate about enhancing client relationships through strategic, data-driven decision-making. This position may work remotely or in our Birmingham, AL headquarters, and requires up to 25% travel. THIS JOB REQUIRES A LICENSED PHARMACIST.

Essential Job Responsibilities Include :

Serves as the primary advisor on RxBenefits and / or PBM services and products, providing recommendations as appropriate.

Primarily responsible for client contract life cycle, including responsibility for negotiating renewal and ensuring contractual obligations are met by both RxBenefits and the client.

Operates with a high degree of autonomy, effectively navigating internal channels to quickly address client challenges and unique strategic needs.

Efficiently and effectively escalates to Leadership when needed.

Ensures that RxBenefits' service levels are generating high overall client satisfaction, increasing likelihood of contract renewal.

Fosters collaborative relationship with RxBenefits PBM Relations team to ensure client's unique needs are met.

Regularly provides in-depth evaluation to client regarding factors affecting drug trend.

Maintains awareness of drug pipeline and proactively consults broker / client on appropriate drug category management approaches.

Proactively consults broker / client on recommended benefit design and formulary approaches.

Ensures modeling and reporting are sufficient to support broker / client needs and decision-making.

Maintains a deep understanding of the client's organizational structure, culture and goals.

Establishes a trusting relationship and promotes goodwill with client and broker via repeated transparent and consultative engagements.

Proactively engages broker / client on both value-add solutions and any potential challenges / issues.

Partners with Account Manager to ensure benefit changes are executed in alignment with client intent.

Maintain in-depth knowledge of the PBM marketplace; state / regional legal requirements impacting client's benefits, carriers, underwriting requirements, and benefit / service / product offerings.

Preparation of reports deemed necessary by Account Management leadership.

Maintain accurate information on all assigned client accounts.

Provide support to Account Manager, when needed, as they act as liaison in conjunction with Pharmacy Operations, client, brokers and PBM companies to resolve all service problems.

Meet or exceed departmental goals established by the Senior Vice President -Account Management.

Present a positive image in and out of the office to fellow employees, members, providers, and the community.

Collaborate with other departments to develop strategic recommendations for assigned clients based on individual client needs.

Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to broker and client.

May be asked to lead team members through new processes, change management, and facilitate team calls as needed.

Assists leadership with the goal of improving account retention and achieving key performance indicator standards.

Other duties as assigned.

Required Skills / Experience :

8+ years of combined Account Management and Clinical Pharmacist experience.

Current Pharmacist license in good standing (any state).

Pharmacy industry experience required.

Effectively navigates communication with senior leaders internally and externally.

Oversight and renewal of client contracts.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Thorough knowledge of Employee Benefits insurance and PBM industry.

Excellent presentation and communication skills.

Strong analytical and critical thinking skills.

Strong organizational skills with the ability to prioritize in a dynamic environment.

Self-motivated with the ability to work independently with limited supervision or within a group or team.