Insurance Agent

Insurance Agent- Service Agent

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.

PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don't add real value to pet insurance coverage. We're delivering solutions that make it easy for employers to offer this sought-after benefit in a way that's painless and worry-free a truly one-of-a-kind approach to pet insurance.

Job Summary

Pet Partners is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and / or services, answering questions, and resolving problems and issues in a timely and professional manner.

Job Location

Remote

Main Responsibilities

• Customer Interaction & Inquiry Management : Respond to internal and external inquiries within stated service level agreements (SLAs). Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Problem Resolution & Account Analysis : Analyze, research, and resolve problems and discrepancies for member accounts. Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Policy & Compliance Maintenance : Maintain product knowledge and awareness of customer service policies and / or store policies. Ensure understanding and compliance with federal and state regulations.
• Sales & Retention Efforts : Participate in solution innovation, sales, and retention efforts with current and new clients.

Additional Duties

Licenses / Certifications

Level-Specific Responsibilities

Accountability / Complexity

Experience Requirements

Education Requirements

Benefits