Team Lead - Online Call Center

Call Center Team Lead

About the Role : We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in English plus would benefit a candidate knowledge of another language such as German, Italian, Turkish. Performance-driven, and passionate about leading teams to success in a results-focused sales setting.

Key Responsibilities :

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
• Monitor and evaluate daily performance, providing coaching and feedback
• Track call metrics, conversion rates, and performance reports
• Conduct regular one-on-ones, training sessions, and team meetings
• Support agents in resolving escalated customer issues
• Collaborate with management on strategy, reporting, and campaign planning
• Ensure high-quality customer engagement and compliance with company policies