Senior Director of Donor Engagement and Operations

Senior Director of Donor Engagement and Operations

Joining the Food Depository at a time of exponential development growth plans, this is a key role that will provide oversight of the following functions to optimize efforts that secure funding in support of our mission to end hunger. These include Donor Cultivation and Stewardship; Planning and Strategy; Prospect Management and Pipeline Development, Metrics and Analytics, and Development Operations. The Senior Director of Donor Engagement and Operations (SDDE) will be responsible for collaborating with the Chief Philanthropy Officer, their team and other department leaders to create a plan that provides opportunities for cross‑functional collaboration, insights into donor giving and behavior through data tracking and analysis, and increased donor engagement through a more robust cultivation and stewardship program. The individual will serve as a member of the development team leadership and various cross departmental project teams as needed.

The successful candidate will be someone with a rich development background, who has had progressive and deep knowledge of development operations / systems as well as cultivation and stewardship best practices. The ideal candidate should have a strong track record of management experience and leading successful teams. This individual will help connect data and information to frontline fundraising techniques to the Food Depository’s priorities and key initiatives. The individual will be able to bridge frontline fundraising techniques with the organization’s priorities and key initiatives. The candidate will have a strong passion for the mission and experience in leading change management, especially in developing data‑driven systems and processes that enhance efficiency and collaboration.

Key Responsibilities and Essential Functions

• Lead an innovative comprehensive cultivation and stewardship program to increase donor engagement and retention by deepening mission engagement.
• Refine and develop cross‑department systems and processes that support all aspects of fundraising.
• Provide oversight to the moves management system and donor research.
• Provide leadership and management to donor operations, including gift processing, acknowledgement, and analytics to help inform fundraising strategies across the department.
• Provide leadership to the development and reporting of key performance indicators.
• Supervise a team of ten, including four direct reports.

Donor Stewardship / Cultivation

Planning and Strategy

Development Operations

Research and Relationship Management

Data Reporting and Analysis

Donor Data Management, Gift Processing and Acknowledgement

Qualifications

Exposure

Benefits

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