IT Help Desk Analyst

Job Summary

Location : Philadelphia - 2 days / week on site, 3 days WFH

Duration : Ongoing contract with potential to convert permanent

As a Level 1 IT Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary role will involve troubleshooting software, hardware, and network issues, resolving technical problems efficiently, and escalating complex issues to appropriate teams when necessary. This position requires excellent communication skills, a customer-oriented approach, and a solid understanding of IT systems and technologies.

Required :

• Some experience in a technical support role, preferably in a help desk environment.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing exceptional service.

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