PATIENT ADVOCATE

Responsibilities

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Notice

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Qualifications

POSITION SUMMARY :

The Patient Advocate investigates, resolves, documents and reports organization-specific patient and visitor complaints and concerns to leadership and staff. The Patient Advocate collaborates with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility’s mission and goals.

QUALIFICATIONS :

Education / Training :

High School Diploma or equivalent required. Bachelor’s degree in psychology or related field preferred.

Experience :

1-3 years of relevant experience in a health care environment; experience in a Psychiatric setting preferred.

Licensure / Certification :

Current North Carolina Driver’s License

Knowledge and Skills :

• Ability to communicate to all populations with sensitivity to growth, development, and cultural issues;
• Displays written and verbal communication skills, and is able to follow written and oral instructions.
• Able to work collaboratively, diplomatically, and with integrity in problem identification, projects management, and problem solving activities.
• Ability to maintain a log detailing calls, results of the investigation of patient complaints, and provides feedback to the complainant in a timely manner;
• Knowledge and skills in conducting and reporting investigations;
• Ability to maintain confidentiality and follow state / federal / regulatory mandates and facility policy and procedures;
• Knowledgeable about patient rights and responsibilities;
• Knowledge of restrictive interventions and maintains a log detailing events, completes of data analysis, and reports / graphs findings monthly;
• Ability to collect and analyze Patient Satisfaction, safety, and and other data as assigned;
• Skills in reviewing video footage accurately and accurately reporting findings;