Job Description
Job Description
Work Now Staffing is looking to hire Mail Insert Leads for our Downers Grove client.
Pay : $19.50 per hour
Shift : 1 : 00pm - 9 : 30pm, Monday - Friday, Overtime as needed
Job Description :
The Mail Operations Shift Lead functions as a lead point of contact for escalation of production issues which are encountered by operators. They will assist Mail Ops. personnel to determine appropriate action, response, and / or need of escalation. Considered candidates
MUST HAVE PREVIOUS EXPERIENCE WORKING WITH MAIL IN A PRODUCTION ENVIRONMENT.
Responsibilities :
- Perform accurate sign-offs and quality checks at job set-up to ensure that the operators are using the correct material, job and piece counts are correct, that all materials for previous jobs have been cleared from the machines, and that the DRS and quality tracking systems are active and set-up correctly
- Work as a team to assign and recommend staffing (including overtime) to properly handle workload
- Move personnel according to need and delegate work assignments to accommodate processing of daily work to achieve established Service Level Agreement (SLA)
- Ensure shelf ticket locations are provided before sign-offs of any job and work with Insert Team if shelf tickets are missing
- Audit work from operators to ensure 100% compliance on quality and report any concerns
- Perform periodic audits throughout the day of all processing activities to ensure adherence to established quality controls on mail piece tracking (TruCheck) system
- Work with USPS representative on any missing report / data files (Postal-One)
- Verify balancing is performed and achieved for all processed documents before mailing is released to USPS / PSI vendors
- Stage work at employee workstations based on established criteria, including : experience of the operator, configuration and status of the inserting machine, priority and need of the mailing department, and other criteria as defined by management
- Assign work volumes and type of mail based on current staffing levels to meet Postal deadlines
- Make sure that jobs are worked on in order they are staged. Report any incidents of non-compliance to the supervisor.
- Act as a first point of contact for an operator who has a question related to the production work, and / or issues with the machine equipment
- Provide status updates and details on operators and equipment to the Supervisors and management teams, as needed
- Assist Client Services team to determine appropriate action / response and need of a re-run job
- Train and cross train entry-level / senior Operators into different inserting equipment (Pitney Bowes, and B&H machines)
- Work on processing jobs for spoiled postage or other special projects related to unusable mail
- Provide timely input and updates for the CS team on system warnings such as Trucheck errors, double completions, and late work
- Maintain high quality standards on all production and test jobs
- Report low inventory, and truncated or missing data on statements etc.
- Check emails and respond on a timely manner
- Other duties as assigned
Qualifications :
High school diplomaAbility to handle multiple tasks in a fast-paced environmentAbility to process, comprehend and follow detailed instructionsOutstanding attention to detail and ability to inspect files for problem areasAbility to stand for extended periods of time and to frequently lift and move heavy materials (about 40-45 pounds)Ability to take initiative, be self-motivated and work independentlyAbility to be flexible with work schedules including overtimeKnowledge of Windows and Microsoft Office skills requiredMust be flexible with hours including working various shifts, overtime, and some holiday and Saturday work may be requiredMust be able to pass drug screen, E-Verify, and background checkPhysical Demands :
Reaching, seeing, standing for extended periods, walking, kneeling, pushing, pulling, sorting, cleaning, twisting, climbing, hearing and squattingRequired to lift up to 40-45 poundsApply here or visit us at :
Work Now Staffing
254 W Fullerton Ave
Addison, IL 60101
630-592-8333
Employees may enroll in an optional medical and supplemental benefits program through our insurance provider. This plan covers preventative and wellness services at no cost including : Annual wellness exams, Immunizations and STI screenings. Additional plan highlights include : A National Network included with over 530,000 in-network doctors; Affordable doctor visits and urgent care co-pays; Enhanced RX program featuring deeply discounted medications; Acute drug formulary with 37 medications; and, 24-7 virtual urgent care. Additional information on pricing and the benefits offered will be provided upon hire.