Insurance Customer Service Agent

Job Description

Job Description

Join Lansat Liability Insurance Group, a leading insurance provider committed to exceptional service and client satisfaction. Located in the vibrant city of Lake Worth Beach, Florida, our team values personal connection and dedication to our clients. As we grow our dedicated customer service team, we invite you to be a part of our journey towards excellence.

As an Insurance Customer Service Agent at Lansat Liability, you will be the first point of contact for our policyholders, providing timely and accurate information, resolving inquiries, and ensuring a seamless customer experience. Your role is crucial in upholding our reputation for exceptional service and building long-lasting relationships with our valued clients.

If you are a customer-focused individual with a passion for service and enjoy working in a collaborative team environment, Lansat Liability Insurance Group offers a rewarding opportunity to grow both personally and professionally. Take the next step in your career with us! Open to Remote for the right experienced candidate!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Supplemental Health Benefits

Responsibilities

Client Assistance : Provide personalized assistance to clients regarding policy inquiries, claim processing, and general insurance questions.

Customer Support : Address customer concerns and inquiries promptly and professionally, ensuring a positive experience with every interaction.

Documentation : Maintain accurate records of customer interactions, policy changes, and claims processing for reference and compliance purposes.

Policy Renewals : Assist clients with policy renewals, modifications, and updates, ensuring that their insurance needs are met effectively and efficiently.

Problem Resolution : Resolve customer issues and complaints in a timely and effective manner, escalating as needed to ensure customer satisfaction.

Product Knowledge : Stay informed about current insurance products, services, and industry trends to provide accurate information and recommendations to clients.

Requirements

Customer Service Skills : Proven experience in customer service or a related field, with a focus on client satisfaction and relationship-building.

Communication : Excellent verbal and written communication skills to interact with clients professionally and effectively.

Attention to Detail : Ability to accurately process and update client information and policy details with precision and care.

Adaptability : Willingness to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude and composure.

Professionalism : Demonstrate a courteous and professional demeanor when interacting with clients and handling sensitive information.

Insurance Knowledge : Basic understanding of insurance principles and terminology is a plus, but not required.