Service Desk Agent

A company is looking for a Service Desk Agent.

Key Responsibilities

Manage the full lifecycle of incidents and service requests from customers

Answer inbound customer service calls and emails while maintaining communication quality

Coordinate incident investigation and escalate to appropriate support teams

Required Qualifications

University Degree or Technical / Vocational Certification in Computing, Electronics, or related IT field

Ability to work a shift schedule

Willingness to commit and grow

Microsoft Office knowledge is a plus

Understanding of ITSM tools and ITIL best practices is desirable