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Senior Service Management Consultant - UX / UI Design

Senior Service Management Consultant - UX / UI Design

Lyons Consulting GroupHouston, TX, US
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Job Description

The ServiceNow UX / UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.

Key Responsibilities :

  • Client-facing lead for portal UX / UI workstream to design and deliver ServiceNow UX / UI solutions
  • Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
  • Facilitate discussions to define system requirements, problems, and goals
  • Define and develop technical requirements and related project documentation
  • Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
  • Design UI layouts and configuration of UX / UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
  • Provide insight and guidance of various design approaches to solve specific user problems.
  • Create initial design concept, wireframes and high-fidelity prototypes using Figma
  • Optimize and test UI designs to be intuitive and user-centered
  • Conduct usability testing to identify gaps in design and see if they can be further improved
  • Develop journey maps and user flows to visualize use cases

Required Skills :

  • Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
  • Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
  • 3+ years designing portals and UX / UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center / EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM / HRSD / Retail solutions (any or all) in an enterprise environment.
  • ServiceNow mobile app design experience a plus
  • Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
  • HTML, CSS, and AngularJS development skills
  • Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow

    • Desired Skills :

  • Experience with Bootstrap
  • Experience with dynamic and responsive web design
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience implementing systems using the Agile / Scrum methodology
  • Excellent understanding of the Agile software testing process and lifecycle.

    • Life at Capgemini

    Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as (k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child / elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

    • About Capgemini

    Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of , team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

    engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.1 billion.

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    Design Consultant • Houston, TX, US