Data Analyst

Company Overview :

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms for the portable sanitation and dumpster industries, being named as the #80 fastest growing software companies in America by Inc. 5,000. The customers we serve have been underserved by software, making us the leading players in a huge industry with very little competition. Our software helps our incredibly hard-working business owners get more done and stress less. How? By supercharging their businesses with software that cuts wasted time, manages jobs, optimizes routes, tracks inventory, and automates billing. We are proud to offer a one-stop solution that allows our hard-working customers to be more productive and successful!

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously.

Role Overview :

ServiceCore is seeking an energetic, inquisitive, and experienced Data Analyst! This is a great opportunity to work with an amazing hybrid office team that’s based in Denver, CO.

This is a role for an experienced contributor who will build amazing Reporting and Business Intelligence solutions for our customers. The role is at the intersection of customer support, product management, and data analysis for our external products. As a customer-facing position, your interactions will be with people in the organization as well as end users and customers that will require a high level of consultation, discovering user needs, and blending them into the existing product, creating customizations, and up-selling customers to offerings that will solve their needs. This role is focused on understanding our customers' business needs, how their business runs, and how to creatively build effective and amazing-looking reporting visualizations. You will enjoy ongoing training, advancement potential, and the opportunity to be part of an awesome team. If you have a track record of success, are extremely detail-oriented and organized, and you are a team player - we would love to hear from you!

What you'll do :

• Directly build, test & maintain reporting and dashboard offerings for our customers (using Sigma and Snowflake)
• Create reports that are accurate, effective, and also aesthetically pleasing
• Work closely with customers to analyze data and ask questions about the product's performance and the business itself
• Work closely with Customer Success and Customer Support to coordinate communications and follow up with customers
• Work closely with Product Management and UI / UX to style and evolve the presentation of data reports and dashboards
• Actively identify up-sell opportunities with customers when premium or custom reports are applicable, or when Data Sharing via Snowflake, or API access is a value-add
• Coordinate and communicate effectively across engineering, customer support and product teams
• This role will also be part of future growth on this team, including being involved in the recruiting and interviewing process to keep and set the bar high for talent

What we're looking for :

Work Environment :

Salary & Benefits :

If you believe you match the above criteria and are desiring a dynamic start-up environment with a management team that is dedicated to your success, then please apply!

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.