Product Analysis, Coordinator

Job Summary

In this role, you will be under the direction of the Product Analysis Manager to support activities related to product root-cause failure investigations on electro-mechanical drug delivery devices in a biohazard laboratory. You will additionally drive investigation process lean initiatives, manage communication with internal and external customers, train team members on new devices and assist with coordinating work for the lab technicians.

Essential Duties and Responsibilities

• Receive, log, and organize all incoming packages, ensuring proper documentation and maintaining order throughout the entire complaint workflow process
• Maintains processes and procedures for receiving handling, storage, and disposition of returned devices according to regulations and company standards.
• Maintains the product analysis lab including supplies, calibration, equipment maintenance, safety adherence, capacity improvements, and access
• Coordinate lean process improvements for device investigations, lab procedures, and daily productivity as needed.
• Communicates with customers regarding product issues and returned devices.
• Creates and maintains a clean, neat, and safe work environment through identifying and resolving potential safety hazards.
• Promotes teamwork and collaboration between departments to optimize processes and resolve problems.
• Monitor upcoming deadlines and ensure all tasks are assigned and completed on time.
• Demonstrates a “Customer Service” approach to all activities and assignments.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Complies with the company’s safety and quality policies at all times, including proper handling of biohazard materials and components.
• Exhibits regular, reliable, punctual and predictable attendance.
• Complies with site and enterprise safety procedures when handling biohazard materials / components and potent drug compounds.

Work Experience

Preferred Knowledge, Skills and Abilities

Travel Requirements

5% : Up to 13 business days per year

Physical Requirements

Light-Exerting up to 20lbs / 9kg of force frequently, and / or negligible amount of force frequently constantly to move objects.

Additional Requirements

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and / or drug screening.