German Speaking Customer Service for Telecommunications industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We are currently looking for a German Speaking Customer Service representative for the telecommunications industry. Our recruitment expertise spans across various sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. We pride ourselves on matching the best candidates with the right employers to ensure a perfect fit. As a Customer Service representative, you will play a crucial role in providing exceptional service to our clients in the telecommunications sector, assisting them with inquiries and resolving issues efficiently. Working with us means you will be part of a dynamic and supportive environment that values your language skills and cultural insights. If you are passionate about customer service and have a keen interest in the telecommunications industry, this is an exciting opportunity to take your career to the next level while living abroad. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, to find your dream job in an international setting.

Responsibilities

• Provide exceptional customer service in German via phone, email, and chat.
• Assist customers with inquiries regarding telecommunications products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document customer interactions and feedback in the system accurately.
• Educate customers on new services and offers available in the telecommunications sector.
• Coordinate with technical support teams to resolve more complex issues.
• Maintain high levels of customer satisfaction by ensuring a positive experience.