Front of House Manager (Open to work study and non-work study)

Front Of House Manager

The Department of Theatre and Dance is looking for creative, detail-oriented student employees to join the department's Front of House team as a Front of House Manager for the 2025-2026 academic year. This position is responsible for the smooth operation of our venues (both the lobby and audience seating area) during performances at the Department of Theatre and Dance. The Front of House Manager welcomes the public to the theatre and oversees their safety and well-being before, during and immediately after the show. They oversee the ushers during performances, ensure clear and consistent communication with stage management in support of the house, and respond to guests, including answering questions, listening to patron's compliments and concerns, and are charged with making audience members feel welcome. This position interfaces directly with patrons on a regular basis in a clear and positive manner. This is a part time position requiring day, evening and weekend shifts coordinated around our season performance schedule.

The Department of Theatre and Dance is a world-class educational environment that serves as the ultimate creative incubator for the next generation of artists, thinkers and leaders in theatre and performance. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin.

Responsibilities :

• Ensure excellent customer service from all Front of House staff and provide an excellent patron experience for all guests. Assists in resolving patron issues or concerns.
• Oversees the safety of guests; provides leadership in emergency situations in communication with production.
• Work with Audience Services Coordinator to train and supervise ushers.
• Coordinates performance timelines with stage management, including preshow, curtain speeches, intermission and any post-show discussions. Charged with ensuring all staff are in place for all performances. Coordinates preshow meeting with stage management.
• Maintains ticket-scanning equipment, hearing impaired devices and walkie-talkies for communicating with stage management. Additionally oversees printed program distribution and signage, ensuring all materials are secured at the end of the event.
• Maintains the appearance of the lobby and all public areas; communicates with Audience Services Coordinator or Maintenance Services as necessary to ensure a clean and orderly space.
• Completes and distributes house reports for each performance, clearly documenting any issues, compliments, concerns, issues and house capacity.
• Front of House Managers should also have an understanding of ticket policies and procedures to relay to customers, collect complete and accurate data from patrons and provide feedback regarding customer experience. Front of House Managers may also be asked to assist with walkup sales and will call tickets if necessary.
• Other duties as required.

Required Qualifications

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Salary Range

14.00 / hour

Working Conditions

Work Shift

Required Materials

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility : Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Retirement Plan Eligibility : Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks : A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer : The University of Texas at Austin, as an equal opportunity / affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency : The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification : If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify : The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

Compliance : Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 161