Customer Support TeamLead
Forward Band•Many Provinces, Many Provincejob_description.job_card.30_days_ago
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job_description.job_card.job_description3+ years of experience in customer support or service management, preferably in the iGaming or gaming sector. Proven ability to lead and motivate a diverse team, fostering a culture of excellence and continuous improvement. Strong analytical skills to assess customer support metrics and drive data-informed decisions. Excellent verbal and written communication skills, with the ability to effectively interact with customers and stakeholders at all levels. Ability to identify issues, develop effective solutions, and implement best practices in customer support. A deep understanding of customer needs and a commitment to providing exceptional service. Must have : Fluency in Bahasa Indonesia and English Global Flexibility : Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance. Vacation : 20 working days. Paid sick leave Learning Coverage Team Building programs Mental Health Programs Sport coverage
Job Description :
- Oversee and manage the customer support team, ensuring high performance, engagement, and development of team members.
- Strategy Development : Develop and implement customer support strategies that enhance the customer experience and drive satisfaction.
- Performance Monitoring : Track key performance indicators (KPIs) and analyze support metrics to identify areas for improvement and implement necessary changes.
- Training and Development : Design and facilitate training programs to equip team members with the skills and knowledge needed for success.
- Cross-Department Collaboration : Work closely with other departments (e.g., product, marketing, and technical support) to address customer issues and improve overall service quality.
- Customer Feedback Management : Collect and analyze customer feedback to inform improvements in support processes and enhance service delivery.
Qualifications :
Benefits :
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Customer Support TeamLead • *Many Provinces, Many Province