Health Services Administrator I (Street Medicine HSA I)

Area Manager (HSA I)

Public Health Seattle-King County Health Care for the Homeless (HCHN) Street Medicine Program is seeking an Area Manager (HSA I) to lead the program in collaboration with the Clinical and Operational Supervisory team. This role is responsible for directing daily operations, including supervising and evaluating staffing needs, developing and monitoring the program budget, and establishing, prioritizing, and implementing program goals and objectives while ensuring alignment with compliance guidelines and regulations. The Area Manager will oversee the planning, implementation, and evaluation of Street Medicine operations, including outreach teams, REACH clinical services, and contracted Senior Mobile Medical Services. The role also involves collaborating with staff, colleagues, and the HCHN Regional Health Administrator to develop and implement new initiatives, while ensuring compliance with all policies and procedures. The Street Medicine team includes providers, nurses, outreach workers, behavioral health education specialists, social workers, and administrative support staff. Core values of the program include trauma-informed care, equity and social justice, and harm reduction practices. The individual selected for this role will join an innovative and progressive team within the Community Health Services (CHS) Division of Public Health.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit King County's Equity and Social Justice page .

Work Schedule

This position is Monday-Friday, 8 : 00am-5 : 00pm with occasional nights / weekends as needed. This position is FLSA exempt and not eligible for overtime.

Work Location

The Street Medicine team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building - 401 5th Ave. Seattle, WA 98104 and South Park - 7272 W Marginal Wy S, Seattle, WA 98108.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Job Duties

Staffing & Supervision Evaluate staffing patterns to ensure adequate coverage to meet program and department goals. Supervise and evaluate direct reports, including nursing and operational leadership and other program-level support staff. Provide direct supervision of the Senior Mobile Medical Outreach Program Manager. Hire, train, coach, and evaluate staff as needed. Support staff professional development, promote a trauma-informed work environment, and uphold Racial Equity & Social Justice throughout the team.

Budget & Fiscal Management Develop, implement, and monitor the annual program budget; participate in budget planning and preparation based on established guidelines. Routinely evaluate and analyze expenditures and revenues; justify budget needs; authorize payments and requests for capital expenditures; anticipate future needs and develop appropriate resources. Seek new sources of funding to complement existing programs or to address specific identified needs. Identify, develop, and implement financial improvement opportunities and facilitate the generation of financial support for program projects to meet organizational commitments. Work with program and division fiscal / operations staff to ensure the Street Medicine Program's financial stability and audit readiness.

Operations & Program Development Provide leadership in developing strategies to improve operational efficiency and performance. Oversee the development of plans identifying future resource requirements to ensure performance targets, deliverables, and objectives are met. Strengthen the foundation of the Street Medicine Program, including the Senior Mobile Medical Outreach Program, through strategic planning, capacity building, and partnership engagement. Collaborate with HCHN's Resource Development Manager and nursing / operational leadership to pursue and respond to grant funding opportunities to expand Street Medicine services. Serve as a liaison for assigned projects and milestones; provide status reports, presentations, and updates on project status, budgets, schedules, and deliverables. Ensure programmatic alignment with all regulatory and fiscal compliance requirements, in coordination with HCHN and Division operations staff. In collaboration with nursing leadership and the Clinical Quality Lead, ensure all Street Medicine policies and procedures reflect federal, state, and PHSKC requirements and best practices. Cultivate and maintain strong relationships with internal and external stakeholders, including Street Medicine partners, CHS Division and other Public Health programs, Tribal organizations, homeless service providers, community members, the Healthcare for the Homeless Governance Council, HCHN network partners, funders, behavioral health agencies, and correctional facilities. Provide leadership and serve as a subject matter expert to partners and funders initiating and supporting Street Medicine programs in King County, across Washington, and regionally. Ensure the voice of people with lived experience of homelessness informs and guides decision-making practices. Address and lead efforts to change policies embedded in systemic racism within the division, department, and broader community. Evaluate and adjust staffing patterns in response to emerging health issues (e.g., respiratory diseases, STIs, extreme weather events), in coordination with nursing leadership. Facilitate and lead processes to address and resolve conflicts and disputes, both internally with staff and externally with partners regarding interpersonal and operational issues. Manage program strategic initiatives and ensure activities undertaken comply with all relevant laws, regulations, and county policies. Develop objectives, timeframes, deliverables, and assessment criteria. Report on project status, budgets, schedules, and related.

Experience, Qualifications, Knowledge, Skills

Ideal Candidate : Three (3) years of demonstrated experience supervising multidisciplinary health care teams. Demonstrated commitment to deepening knowledge and understanding both professionally and personally of racial equity and social justice principles, with the ability to apply these principles to program planning, management, and evaluation. Experience leading operations of mobile or field-based health programs (e.g., staffing, budget projection and monitoring, programmatic and fiscal compliance), or possession of transferable skills. One (1) year of experience providing oversight of clinical regulatory compliance for health service programs. Demonstrated experience in partner relations management and capacity building. Previous experience working in programs serving people experiencing homelessness or other vulnerable populations. Knowledge of trauma-informed, person-centered practices and demonstrated experience applying them within multidisciplinary teams. Knowledge of how health inequities have disproportionately impacted communities of color. Three (3) years of experience in program planning and project management within a health care setting. Experience applying low-barrier harm reduction practices and providing substance use disorder services. Valid Washington State Driver's License and the ability to travel between program sites throughout King County in a timely manner.

Desired Candidate : Familiarity with the ecosystem of homeless services in King County, WA. Familiarity with health care provision to people living homeless or other marginalized populations. Established relationships with local funders. Experience as a clinical provider. Previous experience building and strengthening interprofessional teams.