Information Technology Specialist (San Diego)

Company : Insight Global

Location : San Diego, CA

Position Title : IT Specialist Mid

Pay Rate : $36 / hr

Duration : 3 Years - On-rolling Contract (12 months)

Clearance Needed : Active DoD Secret

Summarized Day-to-Day

An employer in San Diego, CA is looking for an Information Technology Specialist to join the team on a large DoD contract. This specialist will be providing information technology troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

Wanted Background

• Active DoD Secret Clearance
• 2-years in information technology support experience supporting desktops, servers, routers, printers, mobile devices, and networks
• Strong customer service skills and attitude
• Basic troubleshooting experience
• Active Secret clearance
• IAT 2 Certification (Sec + CE or CCNA Security)