CALL CENTER AGENT

Job Description

Job Description

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.

Responsibilities :

• Answer high-volume inbound calls in a courteous and timely manner
• Schedule, reschedule, and cancel appointments using the Practice EMR
• Provide accurate information regarding the services offered
• Route calls to appropriate departments
• Maintain HIPAA compliance at all times
• Document records of patient interactions
• Assist with outbound calls to referral patients
• Other duties as assigned

Please note this position does require you to be seated at your desk. There is a 1 hour unpaid lunch break, as well as 2 paid 10 minute breaks each day. The schedule for this role is 8a-5p, Monday thru Friday.

Job Type : Full-time, In-Person

As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.