Senior Associate, National Implementation Manager

Senior Associate, National Implementation Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Associate, National Implementation Manager in California (USA).

The Senior Associate, National Implementation Manager will lead the successful onboarding and implementation of large-scale employee benefits programs for national clients. This role provides the opportunity to coordinate across multiple product lines, ensuring a seamless client experience while managing timelines, deliverables, and cross-functional collaboration. You will act as a trusted partner to internal teams and clients, proactively resolving issues, driving process improvements, and maintaining compliance with legal and contractual requirements. This position is ideal for someone who thrives in client-facing roles, enjoys problem-solving in fast-paced environments, and is committed to delivering high-quality service. Candidates will have a direct impact on client satisfaction and the overall efficiency of the implementation function.

Accountabilities

Coordinate end-to-end implementation for newly sold or renewing clients, ensuring timely delivery of all milestones.

Develop and maintain project plans and implementation calendars, facilitating meetings and communicating deadlines to internal teams, brokers, and clients.

Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operations to ensure alignment of goals, documentation, and service delivery.

Review enrollment and policy materials for accuracy and compliance, securing necessary approvals from clients.

Execute communication and enrollment strategies, collaborating with marketing and operations to ensure timely delivery of materials.

Identify and resolve potential roadblocks, escalating issues as needed to maintain project momentum.

Support process improvement initiatives, knowledge-sharing, and internal training efforts to enhance team efficiency.

Champion client experience by maintaining transparency, responsiveness, and a solution-oriented approach throughout the implementation process.