Central Communications Manager

Join to apply for the

Patient Experience Call Center Manager

role at

Limitless Male Medical Clinic .

About the Role

Are you a dynamic leader who thrives in a fast‑paced, patient‑centered environment? As the

Patient Experience Call Center Manager

at

Trillion Health and Hormone , you will lead the team that serves as the first point of contact for our patients — setting the tone for a “hell yes” experience from the very first interaction.

Description

In this role, you’ll ensure every phone call, email, or in‑person interaction reflects our commitment to

white‑glove service ,

compassionate communication , and

seamless care coordination . You’ll coach and empower your team to deliver excellence at every touchpoint, while driving efficiency, accountability, and continuous improvement in patient experience.

What You’ll Do

Lead, inspire, and develop the Central Communications team to consistently exceed patient expectations.

Ensure every interaction embodies empathy, professionalism, and service excellence.

Monitor team performance, track metrics, and provide coaching for continuous improvement.

Streamline patient communication processes to optimize efficiency and satisfaction.

Collaborate with clinical and patient services teams to enhance the overall patient journey.

Foster a culture of accountability, engagement, and professional growth.

What You Bring

Proven leadership experience in a call center, patient experience, or customer service environment.

Strong coaching, mentoring, and team development skills.

Exceptional communication skills and a passion for creating extraordinary patient experiences.

Ability to analyze data, identify trends, and implement process improvements.

Energy, empathy, and a commitment to putting patients first.

Why You’ll Love Working Here

At

Trillion Health and Hormone , we’re transforming healthcare experiences — for our patients and our team. We believe in kindness, connection, and delivering “hell yes” moments every day. Join us and lead the team that makes every patient feel seen, heard, and cared for.

Ready to lead the patient experience from the very first touchpoint?

Apply today and help us set a new standard for care.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Health, Wellness & Fitness

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