Sr. Clinical Support Analyst - Epic - EMR / EHR

Description

Minimum Qualifications

Education : College Degree or equivalent industry experience in Healthcare with IT experience

Licenses / Certifications : (None)

Experience / Knowledge / Skills :

Industry training and experience in the implementation of large and complex Information Systems in a Health Care environment

Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design

Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction

Experience in resolving more complex Customer issues

Excellent communication skills

Principal Accountabilities

Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.

Develops tools that measure the efficiency and effectiveness of the position accountabilities.

Identifies clinical and other system application requirements through process and workflow analysis.

Provides leadership to projects assigned to the department.

Assumes responsibility for the success of assigned projects.

Demonstrates in-depth, detailed technical knowledge of application systems and ability to identify and translate process issues impacting patient care.

Lead the integration of individuals into multiple work teams.

Identify the technological advances available in the healthcare industry.

Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource.

Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned.