Field Service Engineer
It's fun to work in a company where people truly believe in what they are doing!
Headquartered in Arvada, Colorado, Sundyne is a leading manufacturer of highly reliable and efficient centrifugal pumps and compressors for use in the oil and gas, petrochemical, chemical, power generation and water processing industries. The Sundyne product portfolio features innovative high-speed integrally geared, multistage and sealless technologies that meet API and ISO standards. With a global channel consisting of more than 300 sales and service locations, and a manufacturing network that employs over 1,000 people across 5 facilities, Sundyne provides high quality engineered fluid handling solutions to customers around the world.
Position Description
As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience.
- Domestic and international travel-can be up to 50%.
- Ability to travel on short notice is required.
- Base Salary plus overtime up to a certain level
Job Duties & Responsibilities
Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines).Manage the completion of on-site activities on site by overseeing customer's craftsmen to properly complete activities per OEM and API specifications.Control system logic expertise to troubleshoot units in the field and / or ensuring that the control system is set up for proper operation of Sundyne equipment.Ensure all completion of customer and OEM documentation for on-site activities with thorough reports.Communicate, collaborate effectively, and be professional with all levels of the job site and internal Sundyne personnel.Technical expertise on complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes.Technical knowledge of centrifugal pumps and centrifugal compressor operations.Ability to confirm selection of hardware on machines to analyze failure modes.Excellent customer satisfaction by delivering exceptional customer service to our customers and channel partners.Technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation.Travel to customer sites to supervise rebuilding of existing machines per OEM specifications.Lead Root Cause Failure Analysis (RCFA) with internal and external customers.Create and manage cases in Microsoft CRM software to respond to service / customer service requests from customers and channel partners.Independently perform warranty evaluations at customer sites and on returned hardware ensuring that failure modes are or are not warrantable.Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses.Train outside customer and channel partners in quarterly factory training courses.Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports.Mentor and train junior engineers to properly perform service work in the field per OEM and API specifications.Successful Candidate
Experience with PLC programmingControls experiencePrevious experience with Rockwell, Allen Bradley, or Siemens control systemsKnowledge of rotating equipment / mechanical experience requiredKnowledge of process control equipment and reading P&ID drawings to troubleshoot issues in the fieldExperience with cause-and-effect diagrams, P&IDs, and API seal plansAbility to read mechanical prints and GD&T for confirmation of parts being within OEM specificationsPrevious experience with international travel and field service tripsExcellent people skills with the ability to communicate and act professionallySelf-directed with the ability to work independently and have a high level of self-confidenceAbility to train and mentor junior FSEsHave a passion to learn new skills and enjoy problem solvingStrong ability to adapt on customer sites to manage customer expectations and availability of resources on siteTechnical writing skills to properly perform reports and RCFADesired Credentials
4-year college degree in Mechanical or Electrical / Electronic Engineering with 6 years field experience2-year technical degree in related field with 8 years field experienceMinimum 10 years' experience with non-degreeExperience with PLC and control logicWill be capable of working both independently as well as in a team environmentWill have strong attention to detail, and a high degree of focus on customer satisfactionWill have strong personal organization and time management skillsFlexibility to work multiple projects at varying stages of completion and multitaskPreferred
Familiar with American Petroleum Institute (API) standardsPreferred CAD software experience (AutoCad, NX, Solidworks)Working knowledge of concepts, practices, and procedures used in the oil and gas, chemical or related industryCareer Growth Opportunities
Employees in Field Service Engineering roles at Sundyne have grown into roles such as Engineering Manager; Compressor expert, Director of Engineering, Global Service Manager, Quality control manager and General Manager of Sundyne. This is an excellent role for the candidate who can contribute internally and in the field with customersCompensation Details : Annual Salary : $80,000.00 - $110,000.00
Additional Compensation : Salary Range for this position : $80K-$110K (the salary offered will be determined based on the applicant's education, experience, skills, knowledge, abilities, and will be compared with internal equity along with market data for this position).
Application Deadline : 2025-09-25
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
