Guest Service Agent

Job Snapshot

Guest Service Agent

Palladian Hotel

Kimpton Hotels & Restaurants

Belltown Seattle

The hourly pay range for this role is $

This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We Offer a Comprehensive Package of Benefits Including :

• Affordable medical / dental / vision plans for employee & family (Blue Shield / Cigna / Aetna / Kaiser)
• Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
• Short & Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Pet Insurance
• Group Auto & Home Insurance
• Adoption Assistance
• Matched 401k contributions - 100% match up to 4% contributions + deferred compensation plan
• 1 hour of sick & safe time for every 30 hours worked
• Up to 10 Vacation days after 90 days
• 7 paid Holidays + 1 Floating Holiday after 90 days
• Employee rate hotel + restaurant discounts in all of Kimpton + IHG
• Work perks website discounts
• Backup childcare
• Cell phone discounts (AT&T / Verizon)
• Tuition reimbursement ($1,000 / year)
• Free Online Mental Health Therapy

Best Place to Work culture recognition on Fortune Magazine, inclusive culture and supportive of women, BLM, LGBTQ+ community. Commitment to internal promotions and development.

You can apply for this role though (or through the internal career site if you are a current employee.)

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include :

What You Bring