Talent.com
Knowledge Manager/Technical Writer
Knowledge Manager/Technical WriterMaximus • Manchester, US
Knowledge Manager / Technical Writer

Knowledge Manager / Technical Writer

Maximus • Manchester, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description & Requirements

Maximus is looking to hire a Knowledge Manager / Technical Writer.

This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

Essential Duties and Responsibilities :

  • Demonstrate technical research and fix technical issues in computer / operational systems, network, applications, etc.
  • Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
  • Escalate more complex technical issues to more experienced technicians.
  • Participate in special projects as required.

Job-Specific Essential Duties and Responsibilities :

  • Maintains the knowledge base
  • Writes and updates SOP's
  • Updates process documentation
  • Ensures agents have current guidelines and that new policies are updated in workflows
  • Reviews and receives update / change requests from agents or management
  • Works closely with Training and Quality to ensure policies are aligned
  • Other duties as assigned
  • Job-Specific Minimum Requirements :

  • Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
  • Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
  • High School Diploma or equivalent
  • 2 years of experience in knowledge management and / or technical writing
  • Proven ability to create knowledge articles to assist analysts and specialists.
  • Must be able to travel as needed to work site in Alexandria, VA
  • Minimum Requirements

  • High School diploma or equivalent with 1-3 years of experience.
  • May have additional training or education in area of specialization.
  • Preferred Skills and Qualifications :

  • 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
  • Experience with DTMO TAC processes, policies and systems
  • Experience writing knowledge articles for DTMO TAC
  • Excellent written and oral communications and presentation skills.
  • Ability to work independently
  • Ability to work in a high paced work environment
  • Ability to hit goals and deadlines
  • #techjobs

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    31.75

    Maximum Salary

    57.20

    serp_jobs.job_alerts.create_a_job

    Knowledge • Manchester, US

    Job_description.internal_linking.related_jobs
    AI Trainer -Flexible Content Writer

    AI Trainer -Flexible Content Writer

    Outlier • Manchester, NH, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Technical Writer, Technical Publications

    Senior Technical Writer, Technical Publications

    Rubrik • Chelmsford, Massachusetts, USA
    serp_jobs.job_card.full_time
    Senior Technical Writer Technical Publications.As our company and product portfolio rapidly grow its essential to scale our user experience and technical documentation strategically.We are looking ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Product Complaints Engineer - Team Lead

    Product Complaints Engineer - Team Lead

    DEKA Research and Development • Manchester, NH, United States
    serp_jobs.job_card.full_time
    DEKA R&D has an immediate opening for a Product Complaints Engineer - Team Lead to work in a dynamic Medical Device Research and Development environment. The position reports to the Product Complain...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    AI Trainer - Content Writer - Flexible Hours

    AI Trainer - Content Writer - Flexible Hours

    Outlier • Manchester, NH, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Remote Software Technical Writers - AI Trainer ($50-$80 per hour)

    Mercor • Manchester, New Hampshire, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Role Overview • • Mercor is collaborating with a top-tier developer documentation team to support high-priority technical writing and content validation tasks. This opportunity is ideal for seasoned A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Technical Account Manager

    Senior Technical Account Manager

    Relativity • Manchester, NH, United States
    serp_jobs.job_card.full_time
    The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Performance Audit Senior Consultant (Remote)

    Performance Audit Senior Consultant (Remote)

    Blue Cross Blue Shield Association • Manchester, NH, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The role ensure Plans' operations handle customer interactions accurately and promptly, leaving a positive brand impression. Execute audit programs and validate reported results.Present updates and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Remote Training and Development Managers - AI Trainer ($40-$50 per hour)

    Mercor • Manchester, New Hampshire, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Training and Development Managers • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your profes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Flexible Writer

    Remote Flexible Writer

    Outlier • Manchester, NH, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Manchester, New Hampshire
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Methuen, Massachusetts
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Behavioral Health Therapist

    Licensed Behavioral Health Therapist

    LifeStance Health • Chichester, NH, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Construction Managers - AI Trainer ($100-$180 per hour)

    Remote Construction Managers - AI Trainer ($100-$180 per hour)

    Mercor • Manchester, New Hampshire, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Construction Managers • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your professional exper...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Certified Occupational Therapist Assistant (COTA) - $1,489 to $1,549 per week in Alton, NH

    Travel Certified Occupational Therapist Assistant (COTA) - $1,489 to $1,549 per week in Alton, NH

    AlliedTravelCareers • ALTON, NH, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Certified Occupational Therapist Assistant (COTA) in ALTON, New Hampshire, 03809!. Job Description & Requirements.Oc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Manchester, New Hampshire
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Trainer -Freelance Writer - Flexible

    AI Trainer -Freelance Writer - Flexible

    Outlier • Manchester, NH, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Trainer -Freelance Content Writer

    AI Trainer -Freelance Content Writer

    Outlier • Manchester, NH, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)

    Mercor • Manchester, New Hampshire, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •Property, Real Estate, and Community Association Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted