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Senior Program Manager, Synergy

Senior Program Manager, Synergy

TCGplayerSyracuse, NY
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Who You Are

A person with the abilities to develop and facilitate cross-functional core teams to deliver on scope, time, and budget while effectively communicating status and results to program stakeholders and sponsors across organizational levels, including the Executive Leadership Team. You have a proven program / project management background in ecommerce and a track record of working collaboratively, helping improve productivity and give the team a sense of purpose in the program.

Our ideal candidate is a creative, inspiring and driven team member who creates the structure, rigor, and accountability to manage a sophisticated global initiative.

Impact You Will Make Here

  • Effectively develop and share organization-wide dashboards, tools, standards, and key performance indicator (KPI) metrics.
  • Facilitate omnichannel, multi-disciplinary team communications including remote teamwork
  • Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
  • Develop comprehensive project plans that merge business requirements with business goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation
  • Monitor projects progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
  • Communicate proactively with all involved personnel to provide engagement, identify problems, create solutions, and implement efficiency improvements
  • Work with Product owners, Engineering, DevOps, QA and Design to facilitate and assist in scoping, requirements gathering, backlog management, dependency coordination, capacity planning, sprint and release management
  • Assist the stakeholders and product managers in maintaining roadmaps and ensuring technical feasibility, capacity / resource allocation, risk analysis, inter-team, functions and department dependencies, and downstream impacts of changes or delays
  • Use tools, cadences, and communication to effectively create and maintain visibility, track progress, escalate blockers, run sprint reports, collect metrics and drive relentless improvement

What You Bring To The Team

  • A proven track record driving global initiatives from ideation to activation and delivering business results
  • Strong verbal and written communication skills, including an ability to communicate effectively at all levels
  • Ability to build positive relationships internally and externally; an active listener and clear communicator; seeks win-win outcomes
  • Knowledge of Agile or similar iterative methodologies as well as program lifecycles and traditional system development lifecycles
  • Experience with collaboration, planning and project management tools (e.g. JIRA, Confluence, etc)
  • Senior stakeholder leadership skills across all levels of hierarchy
  • Ability to identify and develop operational processes to improve overall program execution, including simplifying / automating ways of working
  • Ability to balance strategic focus with tactical implementation / execution
  • Excellent analytical and problem-solving skills
  • Proficient use of Google Office Suite (Docs, Sheets, and Slides)
  • Strong process orientation and business acumen
  • Minimum of 8 years of experience in program management in the technology sector coordinating large cross-organizational initiatives
  • Proven experience leading and managing teams
  • BA / BS degree, or equivalent work experience, required
  • What We Provide

    Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, TCGplayer & eBay offer a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    Compensation

    The pay range for this position at commencement of employment is expected in the range below.

    94,000 - $130,000

    Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

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    Senior Program Manager • Syracuse, NY