ADMINISTRATIVE SPECIALIST

Administrative Specialist

The Administrative Specialist will be primarily responsible for processing quarterly tax reports in Tax 21. This position is also responsible for assisting employers / claimants in the Webex phone system and Tax 21 inquires or email. This position is also responsible for all mail processes with Contributions mail daily. This position will require teamwork; meeting assigned deadlines and professionalism when assisting Arkansan employers and / or internal customers. This position is governed by state and federal laws and agency policy.

The role requires a high level of accountability in delivering an efficient work product by ensuring compliance with state and federal regulations and agency policies. Success in this position depends on strong communication skills to effectively engage with employers and internal customers and a focus on efficiency in coordinating services and managing workload to support timely reemployment outcomes.

This position requires on-site employment with no remote or hybrid options available.

Education and Professional Work Experience

Minimum Qualifications

A high school diploma or equivalent is required.

Knowledge, Skills, and Abilities

• Ability to draft clear, concise, and professional correspondence.
• Ability to interact with the public, staff, and leadership in a professional and approachable manner.
• Ability to maintain organized records and files.
• Ability to assess situations, troubleshoot problems, and implement effective solutions in a timely manner.
• Ability to handle sensitive and confidential information with discretion and in compliance with state and federal privacy laws.
• Knowledgeable of office software applications (e.g. Microsoft Word, Excel, PowerPoint) and familiarity with office equipment.
• Proactive in identifying opportunities for process improvement and streamlining office operations.

Job Responsibilities and Expected Results