PT Faculty Online SupportWashtenaw Community College • Ann Arbor, mi, US
PT Faculty Online Support
Washtenaw Community College • Ann Arbor, mi, US
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- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionRetirement options and flexible schedules available Great Discounts at WCC’s Health & Fitness Center, Barnes & Noble Bookstore and more! Check out our Part Time Benefits CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools. Resolve Tier II LMS tickets with expedited solutions while meeting WCC’s service level agreements accordingly increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities. Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and / or WCAG compliance standards. Provide support for management and maintenance of LMS course sites. Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues. Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem Communicate effectively and efficiently with all tiers of help / support staff Attend team, departmental and division meetings Regular attendance on campus is required for this position Other duties as assigned. Associates Degree or higher and two years’ experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience. Intermediate skills in MS Office. Help desk experience and / or customer service / training experience combination. Effective communication and customer service skills. Active listening competencies Ability to learn new software tools and higher-education instructional language. Ability to work with autonomy, and within a team unit. Ability to work varying hours 20-25 hours per week—, morning, day, evening and / or weekend hours. Experience directly supporting higher education faculty. Learning Management System (LMS) experience.
Position Description :
Picture Yourself here !
Why Join WCC?
- An inclusive, welcoming environment for our students, faculty & staff
WCC tuition waiver of 3 credit hours per semester
Essential Job Duties and Responsibilities :
Scheduled and drop-in faculty and student support for : LMS instructional and technical needs
Other 3rd party instructional technology tools associated with the LMS
Assist with Online Learning semester operations
Hours / Schedule : This position will work varying hours 20-25 hours per week—, morning, day, evening and / or weekend hours. May be asked to cover other shifts. Minimum Qualifications : Minimum Required Knowledge, Skills and Abilities :
Preferred Qualifications : Additional Preferred Qualifications :
Posting Date : 09 / 29 / Closing Date : Open Until Filled Yes
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Faculty • Ann Arbor, mi, US
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