Call Center Agent (100% in office)

Position Summary :

As a Customer Care Associate (In Training) , you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services.

After you successfully complete the -day training period you will move into a Customer Care Associate I (Tier ) role. During your first days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments.

Essential Functions :

Provide exceptional customer support to prospective and current residents via phone and email channels

Answer inquiries and troubleshoot issues related to Progress Residential's products and services

Identify and escalate complex issues to Tier support teams

Document customer interactions and follow up on open issues to ensure timely resolution

• Specific Skill Differentiators :

Excellent phone and email etiquette, with the ability to communicate clearly and effectively

Ability to manage a high volume of customer inquiries and prioritize tasks effectively

Knowledge of property management or leasing processes is a plus, but not required

Ability to solve complex problems and provide real time solutions to our customers

Knowledge Management :

Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times

Participate in training and development opportunities to improve knowledge and skills

Contribute to the development and maintenance of support documentation and knowledge base articles

Maintain up-to-date knowledge of Progress Residential's products and services

Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points

Contribute to a positive team culture that values collaboration, feedback, and continuous improvement

Qualifications :

Excellent communication skills, with the ability to explain technical information in a clear and concise manner

A positive attitude and willingness to learn and adapt to new situations

Familiarity with Salesforce or similar CRM tools is a plus, but not required

Ability to work onsite in a team environment

What you can expect from us :

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm :

In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.

We offer competitive compensation, including a performance-based bonus.

Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, k match, paid holidays and much more.