Human Resource Change Management, Associate

The goal of the Human Resources (HR) function at JPMorgan Chase is to deliver personalized and frictionless customer experiences that also work for our businesses, across the moments that matter (from Hire to Retire). Be a part of this experience!

As an HR Change Management, Associate within the HR Change Management team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt changes while managing their everyday HR activities effectively and efficiently. You will work in close partnership with HR Product, HR Communications, HR Education and other readiness teams to understand customers’ existing experiences, know the business problems and desired outcomes and use your expertise to help shape the future of the Product(s). While also conducting change impact assessments, build change strategies and socialize plans with key senior leaders – all while tracking key metrics feedback and success.

Job responsibilities

• Be accountable for one or more products and / or a Portfolio; know your product(s) end to end and be an expert in the customer experience : know the pain points, business problems and desired outcomes, be well-versed in the data / metrics and continually review feedback
• Be in lock step with your aligned Product Manager(s); actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, process improvements, or other change initiatives within aligned products
• Take responsibility for delivering all elements of change and readiness work for Products and / or Portfolio – from impact assessments and stakeholder mapping to development and execution of plans – managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
• Provide content and messaging direction to other HR partner teams (., Communications, Learning, Knowledge Management) and validate through testing
• Share knowledge across our community to help mitigate cross-impacts, risks and gaps
• Partner with the Product team to course-correct and / or reinforce changes based on adoption metrics and end user feedback

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills