Senior Operations Manager

Impact

As the Senior Operations Manager located US remotely you will play a critical role in overseeing and optimizing our driver supply and operational analytics to ensure efficiency, effectiveness, and alignment with the company's strategic goals. This individual will manage a diverse team, drive operational excellence through analytical insights, and support continuous improvement and operational initiatives across the organization. While no two days are the same, you will manage and mentor an operations supply team, setting clear objectives and fostering a culture of operational and analytical efficiency. Create and utilize data-driven insights to identify opportunities for supply optimization and equilibrium, cost reductions, and efficiency gains across operations. Develop, communicate, and execute strategies for leveraging data and technology to drive business optimization and decision-making. Lead the implementation of best practices and continuous improvement initiatives based on business prioritization and analytical findings. You will also identify key performance metrics and establish dashboards to monitor and report on operational effectiveness. Collaborate with data scientists and analysts to ensure the accuracy and relevance of data models and predictive analytics. Work closely with other departments, including Data Science, Finance, Marketing, Field Operations and Retail Partners, to align data analytics efforts and operational impacts with broader business objectives. Facilitate communication and collaboration to ensure that analytical insights are effectively translated into actionable strategies across operations and partner teams. Prepare and present detailed reports and presentations on operational performance, trends, and recommendations to senior management and stakeholders. While responding to large scale events, mitigating impact to delivery partners and successfully recover as quickly as possible.

What You'll Need to Be Successful

You have Bachelor's degree in Operations Management, Business Analytics, Supply Chain Management or a related field. Relevant certifications (e.g., Six Sigma, PMP) are a plus.

You have 7+ years of experience in retail-tech operations, business analytics, or a related field with a focus on last-mile delivery preferred.

You have a strong track record of successful operations management and process improvement.

You have expertise in data analysis and business intelligence tools (e.g., Tableau, Power BI, SQL).

You are proficient in Microsoft Office Suites, as well as data analysis tools.

You have excellent communication and presentation skills, with the ability to convey analytical findings to diverse audiences.

You have strong communication and interpersonal skills, with the ability to work effectively with diverse teams.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt's company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any characteristic protected by law.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company's 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay Range : Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City : $88,000-$176,000 All other locations : $73,000-$147,000 Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.