Field Service Technician

Cornerstone Building BrandsOmaha, NE, US

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Field Service Technician

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

Duties And Responsibilities

Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments for efficient routing and confirm appointments with customers prior to arrival
Provide feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate 1 / 2 ton van in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed

Qualifications

Education : High school diploma or equivalent

Experience : 1-2 years of general construction or building material installation experience preferred. 1-2 years of fenestration manufacturing or installation experience preferred

Skills : Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows)

Knowledge of Tools and Techniques : Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools

Understanding of Materials : Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them

Good Written Skills : Good written skills are required

Computer / CRM : The basic use of a computer and CRM systems are required

Physical Stamina and Dexterity : Field window repair often requires climbing ladders, ability to lift objects up to 35 pounds regularly, and working in various challenging positions. Physical fitness and comfort with heights are important for this work. Good hand-eye coordination is necessary for precise repairs and installations

Safety Knowledge : Awareness of safety protocols, including the proper handling of glass, working at heights, and wearing protective gear (e.g., gloves, safety glasses, and harnesses when needed). Understanding building codes and regulations regarding window installation and repairs for compliance with local laws. Operating a company vehicle safely and within local laws and regulations

Customer Service Skills : Good communication skills and the ability to explain repair issues clearly to customers are important. Providing excellent customer service is required which helps to build a good reputation and repeat business

Valid driver's license and clean driving record required

Additional Information

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time

team members receive

medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

Full-time is defined as regularly working 30+ hours per week.

Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here.

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