Parts Order Management

Parts Order Management Advisor

Selectek is hiring for a Parts Order Management Advisor in the Smyrna, GA area.

Responsibilities :

You will be responsible for ensuring a seamless order process from the moment an order is placed until it is in the hands of the customer. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced technical environment.

Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.

Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.

Check inventory levels and confirm product availability to customers.

Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.

Manage customer accounts, maintaining up-to-date information on order history and preferences.

Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns / exchanges.

Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.

Assist in the maintenance and accuracy of order entry and fulfillment processes.

Provide feedback on the efficiency of the customer service process and suggest improvements.

Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.

Required :

Required at least three to five years in proven customer support experience or experience as a client service representative.

Strong phone contact skills and active listening abilities.

Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.

Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.

Ability to multitask, prioritize, and manage time effectively.

Able to work a flexible schedule to include weekends and holidays.

Parts order support experience is preferred.

Sponsorship : No - Must have ability to obtain a US Passport

Salary range : $45,000 - $50,000 Base + 100% Paid Medical Employee & 70% paid family & child medical

Term of assignment : Direct Hire

Pay method : Hourly

Location of job : Smyrna, GA 30082

Hours and shift : Monday Friday, Occasional weekends possible

Work from home / remote : No

Overtime expected : No

Travel : No

Work attire : Business Casual

Does the client require a background check and drug screen? Yes Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.net for more information.