VP, Payment Operations

First Internet BankFishers, IN

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Job Details

About the Position :

As the Vice President, Payment Operations you will play a critical role in managing and overseeing a financial institution's deposit-related activities, ensuring operational efficiency, regulatory compliance, and a high level of customer service. You will also provide leadership, direction, and guidance to assist the Bank in achieving its operational objectives while providing superior customer support and protecting the best interest of the Bank’s customers.

What You Will Do :

Partner with the SVP to translate strategic business objectives into the Bank’s daily operations by developing the appropriate organizational structure, building the team, assuring ongoing training for excellence and maintaining a high focus of collaboration that translates into customer satisfaction
Manage and lead the Payment Operations team, including hiring, training, performance management, coaching, and fostering a culture of continuous improvement
Manage and oversee the department to ensure the timeliness of all functions including wire transfers, ACH file processing, real time payments, card support, returns, RDC and mobile capture
Oversees all payment activity with fintech partnerships, including monitoring and reporting of wires, ACH, and real time payments.
Maintain the ACH risk module with the Federal Reserve
Coordinate the onboarding of fintech partnerships to ensure seamless payment operations, including management of all Federal Reserve related activity with routing numbers
Perform risk assessments of fintech activity with respect to payment operations and ensures risk is maintained within the Bank’s risk appetite
Manage functions with the Federal Reserve to ensure timely processing of all payment functions
Develop and maintain departmental procedures and recommend policy enhancements to manage risk, improve operational controls, increase efficiency, etc.
Ensure compliance with all applicable laws and regulations (e.g., Reg E, BSA, NACHA rules, Reg. D, state laws, subpoenas, levies, garnishments, court orders, escheatment, B-notice, W-9 compliance)
Manage and ensure compliance with state escheatment laws
Co-Chair the Operational Risk Committee to provide oversight to the various operational risk areas of the Bank, including but not limited to : third-party risk management, information security / cybersecurity, model risk management, business disruption and resilience, and fraud
Participate as a member in appropriate committees and ensure that they meet their obligation to the Board as described in various policies
Develop, maintain and monitor selected management information systems / reports
Effectively communicate with and manage internal and vendor relationships in support of the Bank’s operations
Identify and utilize software to improve the efficiency and monitoring of the retail banking operations to carry out related business objectives
Ensure the Bank has taken appropriate steps to ensure its ability to operate in the event of a disaster
Perform other duties as assigned

What We’re Looking For :

Minimum of 10 years of relevant experience as well as applicable education and training in business, finance, banking or a related discipline

Extraordinary attention to detail and strong analytical skills

Demonstrated organizational skills to successfully manage multiple tasks and deadlines

Proven ability to establish sound systems and controls

Excellent written and verbal communication skills

Thorough knowledge of banking regulations and procedures

Demonstrated administrative and management experience

Interpersonal skills to interact positively and effectively with all levels of employees, management, and third parties

Ability to identify issues and opportunities, independently assess options, recommend solutions and execute implementation plan

Drive to stay abreast of latest banking trends and technologies

Excellent computer and technical skills, specifically with the Microsoft Office Suite

Working Conditions / Demands :

Professional office setting.

Primarily sedentary position requiring long periods of time working at a computer.

Must be able to move throughout the office and buildings to obtain or relay information.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks, while also providing cross-department support.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since , First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art , square foot facility headquarters was designed with our team in mind and features an 18, square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more :

Medical Dental, Vision Insurance

k) Retirement Plan with Generous Match

Professional Development Reimbursement

3 Weeks Paid Vacation Plus Paid Holidays

Paid Volunteer Time

Business Apparel Allowance

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Operation • Fishers, IN