Collaboration Solutions Analyst Intern

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debate were focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Role

Were seeking a process-driven Collaboration Solutions Analyst Intern to join our IT / Digital Employee Experience Department. This is a Hybrid role requiring office presence in San Jose CA and reporting to the Vice President- Digital Employee Experience.

The Collaboration Solution Analyst Intern will support the optimization and deployment of our internal communication and collaboration platforms ensuring seamless productivity across global teams. This role involves gathering user requirements assisting with testing and creating documentation to drive high adoption of key tools like Slack Zoom and Google Workspace. You will directly contribute to enhancing team connectivity and operational efficiency by improving the user experience of essential enterprise applications.

What youll do (Role Expectations)

• User Requirements Gathering and Documentation : Interview cross-functional teams to capture specific needs translating them into clear concise functional requirements and user stories for collaboration platform enhancements.
• Documentation and Training Content Creation : Create high-quality user-friendly documentation training guides and best practice playbooks for our enterprise collaboration suite to boost feature adoption and reduce support requests.
• Testing and Quality Assurance (QA) : Assist with rigorous testing and QA of new features or updates across collaboration tools (e.g. integrations security policies) before mass deployment ensuring reliability and a seamless user experience.

Who You Are (Success Profile)

What Were Looking for (Minimum Qualifications)

What Will Make You Out (Preferred Qualifications)

#LI-Hybrid

#LI-AL1

Zscalers salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training.

The base salary range listed for this full-time position excludes commission / bonus / equity (if applicable) benefits.

Base Pay Range

$35 - $55 USD

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including :

Learn more about Zscalers Future of Work strategy hybrid working model and benefits here.

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights : Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.

Required Experience :

Intern

Key Skills

Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic

Employment Type : Intern

Experience : years

Vacancy : 1

Monthly Salary Salary : 35 - 55