Customer Support Assistant

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Phoenix, AZ. The ideal candidate will be responsible for providing outstanding support to customers via email, phone, and live chat. You will be the first point of contact, ensuring that customer inquiries are resolved quickly and professionally.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and courteous manner

Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions

Maintain records of customer interactions, transactions, comments, and complaints

Collaborate with internal departments to find resolutions for customer concerns

Follow up with customers to ensure their issues are fully resolved

Assist in developing customer service protocols and improving processes

Stay updated on product knowledge to provide accurate information

Additional Information

Benefits

Competitive salary ($55,000 – $60,000 per year)

Opportunities for professional development and internal growth

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Supportive and team-oriented work environment

Ongoing training and coaching