Customer Supply Chain Manager

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage : from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a highly skilled Customer Supply Chain Manager to join our dynamic sales planning team. In this pivotal role, you will manage retailer supply chain processes and metrics. We’re looking for a key member of the sales planning team with effective capacity / demand planning skills, supply chain expertise, and a robust collaborative approach towards problem solving.

Responsibilities to include :

• Retail Partner Collaboration : Build and maintain relationships with retailer replenishment and operations teams through regular meetings, aiming to pinpoint and capitalize on opportunities for growth.
• Key Performance Indicators (KPIs) : Improve supply chain processes for retailers to achieve or surpass goals such as in-stock levels, weeks of supply, Gross Margin Return on Inventory Investment (GMROII), and On-Time In-Full (OTIF) metrics.
• Risk Management : Proactively identify and address retail supply chain risks, including inventory shortages and transportation disruptions, by leading cross-functional teams to devise and implement solutions.
• Sales and Operations Coordination : Serve as a liaison between sales and operations departments, ensuring a harmonious balance of internal and external supply chain requirements.
• Retail Merchandising : Manage the optimization and implementation of retail merchandising, collaborating with marketing, sales, and operations to ensure timely and complete delivery of merchandising materials.
• Strategic Planning and Optimization : Collaborate with operations to develop and implement supply chain strategies to enhance efficiency, reduce costs, and improve overall performance.

What You Will Need

Who You Will Work With

Frida is an organization that values collaboration and community. As the Customer Operations Manager, you will work closely with the Sales, Operations, and Marketing teams.

Why You Will Love Working at Frida

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

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Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to frida.hr@frida.com or cyber@frida.com. Your safety and privacy is our priority.