Event Day Ticket ResolutionDetroit, MI 48226

Event Day Ticket Resolution

The Event Day Ticket Resolution position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This position will provide exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. This position will serve as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.

Essential Functions (including, but not limited to) : The Ticket Resolution-Event Day position will have event day responsibilities including, without limitation, the following :

• Will work directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entry
• Efficiently and proactively facilitate in person customer / client services at gate entry
• Primary point of contact for all in person customer service ticket authentication support during event entry
• Complete required ticket authentication research
• Efficiently troubleshoot, resolve and document ticket delivery / scanning service cases at the entry gate
• Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management
• Demonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event
• Assist with handheld scanner distribution, collection, and hardware auditing post-event

Nonessential Functions :

What We're Looking For :