Technical Support Engineer

At AST, we enhance the efficiency, productivity, and safety of flexible  aseptic manufacturing processes  for the worldwide Life Science Industry by offering innovative products, services, and solutions.

Do you want to contribute to a shared vision and mission?

Would you like to bring your unique talents to have a significant impact at a growing company?

At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities.

We set our expectations high and provide the environment and resources necessary to bring out the very best.

AST is proud of our team.

Providing challenging and rewarding work, with opportunities for personal / professional development is our key to this longevity.

AST is an equal opportunity employer.

Compensation for onsite WA applicants is $80,000-$110,000 annually.

All applicants are welcome to apply.  Employee benefits include :

• Medical (HSA & PPO), Dental, Vision, Long / Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential.
• What will I be doing?   As a Technical Support Engineer at AST, you will be a member of the Service Engineering department.

Some of your key responsibilities will include working directly with customer fielded equipment, automation programing, troubleshooting customer specific problems, supporting the Service Engineers in the field, performing experiments, machine testing and debug, and being a resource and support for our customers.   Responsibilities :

Work directly with the design teams and engineers to influence the product and support capabilities.   Contribute code where you see an opportunity / demand from ongoing bugs.   Amend / update operations and maintenance manuals in accordance with the designs and equipment.   Develop solutions and review technical decisions that have high impact, both internal and external, to AST.   Contribute to and have responsibility for the completion of assignments with broad customer relationship impacts.   Participate in the installation / startup / testing of machinery, electrical and controls installation and supervision at customer facilities.   Perform machine testing, experiments, and debug activities to ensure the products meet the requirements.   Execute factory acceptance testing with documented results.   Provide estimates for the hours required to accomplish tasks and execute tasks within the timelines / budgets with moderate oversight.  Maintain technical records, test results, and documentation in support of design and / or performance history.   Embrace AST's Process of Continuous Improvement across the organization.   Qualifications :