Ocean Air Import Export Coordinator

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Import Export Coordinator

Ocean Air Import Export Coordinator for Midtown Manhattan

Who our Client is :

They are a global logistics company with headquarters in Hong Kong, SAR. Starting in 2006 in Asia, our business has expanded very quickly, and we now have offices in all the key markets worldwide. Everyone here strives to satisfy the increasingly sophisticated needs of international trade through customized solutions and seamlessly integrated technology. Our services include air and ocean freight consolidation and forwarding, bonded warehouse, customs clearance, vendor consolidation, distribution, and other value-added logistics services.

Job Duties :

• Manage shipments end-to-end, from booking at origins to delivery for international ocean, air, and domestic shipments.
• Communicate all expectations to carriers paying extra attention to special requirements, assuring the carrier can meet all requirements.
• Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Enters various operational / customer data in software systems, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary to resolve.
• It addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; it's a lot of complex or escalated customer needs as appropriate.
• Tracks orders and shipments and assists with tracing as needed.
• Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed.
• Interfaces with airlines, ocean shipping, truck and related carriers to understand requirements.
• Assists with preparing information required for quotes or addressing potential services; may provide more standard to complex quotes.
• Develops working relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Creates and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.
• Performs other duties as assigned.

What you need to have :

Understanding and following policies and procedures.

Qualifications :

Years of Experience : 2-5 Years of International Freight Forwarding experience with ocean and air products

Work Environment Conditions :

Remote work is not permitted.

Compensatory Package :

$62,500 - $75,000 year paid in twice-month increments