Quality Assurance Manager

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Manage and update internal tracking systems
• Review case files to ensure compliance with contractual agreements
• Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs
• Assist with the development, implementation and enforcement of quality assurance plans
• Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered
• Recommend corrective actions; implement corrective action plans, regarding overall project success
• Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance
• Develop and maintain Standard Operating Procedures
• Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectivelyAssist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status
• Direct related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills including understanding the legal language of contracts
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
• Must establish and maintain effective working relationships with, and among, all personnel
• Must support the mission of the Company
• Must be able to work occasionally long or extended hours, including weekends
• Must maintain the confidentiality of all information housed in the division
• Other work-related duties as assigned

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.