Job Description
Job Description
Field Service Technicia n
This exciting role will be responsible for performing troubleshooting, repairs and maintenance on industrial machinery manufactured by the company. A solid understanding of mechanical, hydraulic, and electrical systems, plus the ability to work independently in dynamic, customer-facing environments will be needed to be successful in this role. They are headquartered in the Salem area. The company is a leading designer and manufacturer of grinding, screening, milling, and conveying equipment and complete systems for a variety of industries. If you are an individual who loves to work in client-facing roles and handle major equipment installations as well as troubleshoot existing equipment, this role could be for you!
Responsibilities :
- Technical Service & Troubleshooting
Lead advanced repairs, troubleshooting, and system optimizations
Oversee complex equipment installationsResolve mechanical, hydraulic, and electrical issuesCustomer SupportServe as the primary contact for high-level service needs
Help customers with planning for spare parts, upgrades, and maintenance planningDeliver on-site training and technical supportDocumentation & Process ImprovementDevelop service manuals, troubleshooting guides, and support materials
Recommend service process improvementsQualifications :
High school diploma or equivalent2+ Years of experience in field service, assembly, or industrial equipment support is requiredComfortable with 70-100% travel to client sites for equipment installs and troubleshooting / repairing faulty equipment around the United States, occasionally internationally as wellUnderstanding of mechanical / hydraulic / electrical troubleshooting skillsBroad knowledge of machines and tools, including their designs, uses, repair, and maintenanceAble to read blueprints, equipment manuals, BOMsWelding / fabrication experience a plusExcellent communication and customer interaction skillsClass C driver’s license and valid passport are preferredAbility to climb, lift up to 25 pounds, and work in various environmentsMust follow safety protocols and wear required PPE as neededStrong English communication and documentation skillsAble to work independently, manage multiple tasks, and respond to urgent needsProficient with CRMs, Microsoft Office, and Adobe toolsMust meet background, driving, and drug screening requirementsPositive, team-oriented attitude with the ability to thrive in industrial environmentsSalary Range :
72,000-80,000+ per year depending on experienceWork Schedule :
Monday-Friday 6 : 30am – 3 : 00pm (unless traveling)