Customer Care Advocate II Spanish Speaking

Scope of role

This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for p rocessing orders advising on pricing delivery lead-time terms and conditions guidelines and policies credit / debits etc.

Key Responsibilities

Perform basic daily account management tasks :

Respond to email and phone inquiries

Process customer orders

Process customer claims

Complete daily reports

Research and process customer credits and debits

Assisting in writing department SOPs and work instructions and coaching other CSRs on SOP and work instruction creation

Triage and process customer orders

Utilize CRM Oracle OTIS DDM Excel Word PPT and O365 to address customer requests

Provide customer documents (i.e. policies forms engineering drawings wiring diagrams etc.)

Identify and take action on continuous improvement opportunities

Actively participate in daily Gemba calls.

Take ownership over individual and contributions to team metrics conduct root cause analysis and implement solutions

Participate in user testing to improve department processes

Assist in special projects and Kaizen events

Help train job shadow and mentor new hires

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions . This individual must have the passion energy adaptability and intellectual curiosity necessary for a fast-paced growth-driven environment . Be able to employ forward thinking and a continuous improvement mindset.

Minimum Requirements :

Requires a high school diploma or equivalent and 2 -3 years of related experience. Bachelors degree preferred.

Must be fluent in both Spanish and English

Experienced Microsoft Office; Excel Word O365.

Customer service experience within manufacturing strongly preferred .

Previous experience with process improvements Kaizens and / or projects preferred

Preferred experience with Oracle or another ERP software.

Preferred experience with Microsoft Dynamics 365 or another CRM tool.

Candidates must be eligible to work in the United States without requiring companysponsorship to obtain or keep U.S. work authorization.

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments : Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex / gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans / individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Equal Employment Opportunity Posters

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any third-parties for hires made.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1