Senior Call Center Representative

Job Description

Insight Global is hiring Senior Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The responsibilities for this role include, but are not limited to :

• Respond to customer inquiries with professionalism and accuracy
• Recommend solutions and document interactions
• Escalate complex issues appropriately
• Stay updated on policies and procedures
• Ensure compliance with regulations
• Maintain excellent attendance and shift adherence
• Communicate clearly and empathetically
• Embrace feedback and multitask effectively

This is a 12-month contract-to-hire position with an hourly pay of $30 / hr.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form () . The EEOC "Know Your Rights" Poster is available here () .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Skills and Requirements

High School Diploma, GED, or equivalent required.

Minimum 5 years of customer / client service experience, in a contact center or financial services

environment. Experience in the banking or financial industry.

5+ years of client service experience.

Associate Degree or higher null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.