Privacy & Ethics Lead

Privacy & Ethics Lead

Become a part of our caring community and help us put health first. The Privacy & Ethics Lead monitors compliance in accordance with government regulations relating to the Health Insurance Portability and Accountability Act (HIPAA). This critical role is responsible for ensuring organizational compliance with evolving privacy regulationsparticularly the Telephone Consumer Protection Act (TCPA)and other emerging standards in data protection and automated technologies. As a trusted advisor across the enterprise, the Privacy Lead will ensure privacy principles are embedded within Humana's systems, processes, and organizational culture, with a focus on monitoring, implementing, and operationalizing privacy compliance throughout our enterprise. The Privacy & Ethics Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Privacy & Ethics Lead will research and coordinate the implementation of specialized and technical privacy information, including HIPAA's transaction, privacy, and security standards. The Lead may also serve as a resource for HIPAA-related issues for affiliates. Serving as a connector between compliance, business operations, IT, and member-facing functions, the Privacy Lead ensures compliance with evolving regulations such as TCPA, as well as requirements for cookie tracking, automated technologies, and digital communications. The role provides executive advice on functional strategies, exercises independent judgment on complex issues, and operates with minimal supervision.

Key Responsibilities

Monitor existing and upcoming privacy and data protection regulations, with emphasis on TCPA and automated communication technologies.

Assess regulatory impacts on business operations and develop implementation plans in partnership with affected business areas.

Advise cross-functional teamsincluding Legal, Marketing, IT, Product, and Operationsto ensure compliant process and technology design.

Implement and maintain enterprise privacy policies, procedures, and governance frameworks.

Partner with business areas to assess risks, design controls, and validate implementation effectiveness.

Oversee privacy compliance for cookie management, tracking technologies, and automated communication tools across member and provider platforms.

Develop and implement advanced compliance and performance reporting dashboards using Power BI and other analytics tools.

Define and monitor key privacy metrics and risk indicators to support executive visibility and informed decision-making.

Create automated and auditable reports.

Develop and deliver enterprise-wide privacy training programs, fostering a culture of privacy awareness and accountability.

Support ongoing knowledge transfer to sustain privacy compliance processes across business functions.

Serve as a subject matter expert on TCPA and automation technologies.

Required Qualifications

Bachelor's degree

Seven or more years of experience in privacy, compliance, or data governance

Proven history of collaborative work across the enterprise

Strong verbal and written communication skills

Comfort interacting with senior leaders

In-depth knowledge of privacy laws and regulations, including TCPA, CCPA / CPRA, and cookie / automated technology frameworks

Experience with Power BI or similar analytics and compliance reporting tools

Innovative and analytical thinking skills

Strong collaboration skills and ability to engage cross-functional stakeholders

Excellent communication, documentation, and presentation abilities

Demonstrated working experience with Microsoft Office products

Manages workload efficiently and independently, setting priorities and meeting deadlines with minimal oversight

Preferred Qualifications

Graduate or advanced degree

Privacy certification (e.g., Certified Information Privacy Professional (CIPP / US), Certified Information Privacy Manager (CIPM), or Certified in Healthcare Compliance (CHC))

Familiarity with digital engagement technologies, including CRM, text messaging, cookies, and web tracking tools

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.

WAH Internet Statement

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria : At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 12-07-2025

About Us

Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.