Work-from-home Inbound support

Job details As a Customer Experience Specialist, you will be responsible for managing customer queries and complaints while maintaining a high level of professionalism. You will assist customers with inbound product orders and other interactions, while maintaining positive performance standards and metrics.

Responsibilities : ... Assist customers with inbound product orders and other interactions.

Process orders, create new accounts, and handle returns.

Answer questions about products, business plans, and promotions in a professional manner.

Resolve and de-escalate issues to provide an outstanding customer experience.

Document interactions for auditing purposes.

Complete daily training assignments and keep up with updates.

Have a great attitude about upselling products, promotions, and services.

Working hours : 7 : 00 AM - 5 : 30 PM (Various Shifts Available)

Skills :

Strong listening, comprehension, and customer service competencies.

Basic knowledge of Direct Sales.

Education : High School

Experience : 1-4 years

Qualifications :

Proficiency in Microsoft Office, typing 30+ wpm, and 10-key skills.

A high school diploma or equivalent is required. A college degree is not required.

Must reside in Utah and live within one hour of the Lehi or Spanish Fork office.

Must have access to high-speed internet with a minimum of 100 Mbps download speed.

If you're a passionate and professional individual who meets these qualifications,