Drayage Specialist

Job Posting

Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission.

Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth.

Job Description

This is a remote position.

As a Drayage Specialist, the primary role is to complete every aspect of the load dispatching process for Imports / Exports and / or Transload freight while consistently meeting and / or exceeding the customers' price and service expectations. This position focuses on maximizing profit margins and re-enforcing service expectations while building and maintaining relationships with new and existing carriers.

Requirements

• Advise customer of any changes to service. Source and contact dependable carriers to determine equipment availability and negotiate rates.
• Select carriers based on combination of rate and service.
• Understand the wide array of carriers that are available and their capabilities to match them to the customers' needs.
• Ensure new carriers meet minimum standards prior to usage. Obtain required carrier documentation.
• Consistently follow up with carriers for missing information.
• Dispatch the load. Gather all required paperwork. Provide customer service with finalized booking details.
• Negotiate any additional charges with carriers ensuring accuracy of information. Obtain appropriate support documentation if / when needed.
• Build strong relationships with carriers. Advise carrier capacity and rates to the Operations, Pricing and Sales teams.
• Respond to spot market opportunities and provide a response within very tight timelines.
• Optimize profit margin without compromising service.
• Update Pricing, Sales and Brokerage teams on significant issues or trends.
• Analyze information received from the carriers and decipher its validity.
• Make follow up calls for shipments that are delivering daily.
• Following up and check on bookings and delivery orders.
• Establish relationships with terminals.
• Request container numbers daily for each customer.
• Follow up on loaded containers and unloaded containers daily.
• Collecting all container information (Container#, Booking#, EIR, PO's, DO's, Transloading information).

Qualifications